Esther E. OBOKON

Detail-Oriented Administrative & Customer Service Professional

Lagos, NG.

About

Detail-oriented professional with over a year of experience in customer service, office administration, and financial recordkeeping, complemented by a Certified Virtual Assistant (ALX) certification. Adept at managing accounts, resolving client issues, and coordinating daily operations, leveraging a strong background in Accounting. Eager to apply proven organizational, communication, and time-management skills to a dynamic service-oriented role.

Work

AirJara Travels and Tours

|

Customer Service Representative

Lagos, Lagos, Nigeria

→

Summary

Provided expert customer service and administrative support, ensuring high client satisfaction and efficient booking processes for a travel agency.

Highlights

Achieved 100% client satisfaction by delivering expert customer support and professional service to individual and corporate clients.

Facilitated travel and tour bookings by effectively liaising with diverse individual and corporate clients, contributing to seamless service delivery.

Resolved client inquiries and complaints efficiently across multiple contact channels, enhancing customer experience and retention.

Maintained comprehensive records of customer interactions, feedback, and transactions, ensuring data accuracy and operational efficiency.

Joe Best Enterprise

|

Account Officer

Lagos, Lagos, Nigeria

→

Summary

Managed financial records and client accounts, ensuring accurate transactions and fostering positive relationships to support business operations.

Highlights

Managed comprehensive accounts payable and receivable processes, including preparing and processing client invoices to ensure timely financial transactions.

Resolved account discrepancies and proactively followed up with clients on outstanding payments, improving cash flow and financial accuracy.

Maintained accurate financial records and performed consistent data entry tasks, contributing to precise financial reporting and operational integrity.

Cultivated strong client relationships through consistent and professional communication, enhancing client satisfaction and retention.

Collaborated effectively with sales and service teams, ensuring accurate product and service delivery to meet client expectations.

Education

University of Calabar

Calabar, Cross River State, Nigeria
→
Bachelor of Science (BSc.) Accounting

Courses

Financial Accounting

Managerial Accounting

Auditing

Taxation

Corporate Finance

Languages

English

Certificates

Virtual Assistant Certification

ALX Africa

NYSC Certificate (Completed)

National Youth Service Corps

Skills

Administrative Tools

Microsoft Office Suite, Google Workspace.

Soft Skills

Communication, Time Management, Organization, Customer Service, Teamwork, Client Relations, Problem-Solving.

Office Skills

Data Entry, Scheduling, Inbox Management, Document Preparation, Record Keeping, Office Administration, Virtual Assistance.

Financial Skills

Financial Recordkeeping, Accounts Payable, Accounts Receivable, Invoice Preparation, Account Reconciliation.

References

Available on request

References available upon request.